We have an exciting opportunity for an IT Service Desk Analyst based in St Albans to join one of our clients on a full-time permanent basis. You will need to be resident in the local area and hold a full UK driving licence and car.Summary of the IT Service Desk Analyst roleSalary: £30,000 - £35.000 doeLocation: St Albans - Hybrid 3 days in office with travel to other offices across South EastType of Contract: PermanentHours: Weekly shift rotation, 8:00am - 4:30pm, 8:30am - 5:00pm, 9:30am - 6:00pmBenefits: 23 days holiday plus Bank Holidays, generous pension scheme, income protection, enhanced maternity/paternity pay, death in service, health cash plan, Employee assistance programme plus many more!Disclaimer: This role requires some travel to other sites in Milton Keynes, Rickmansworth and London, so a full UK driving licence and car is essential. This is an entry level position which offers personal development but limited career progression in the short term. Responsibilities of the IT Service Desk Analyst Be the first point of contact for users, logging and responding to incidents.Provide predominantly 1st level support with some limited 2nd level support.Troubleshooting, diagnosing and solving problems.Complete skilled investigations.Take ownership of the Asset Management process.Onboard new starters. Requirements for a successful IT Service Desk Analyst Experience in a similar role providing 1st-level supportExcellent working knowledge of Microsoft client operating system