The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.For our business, for clients, and for youAssistant Manager – Assistant Vice President Level 1

Department: Fund AdministrationEmployment Type: Full Time PermanentLocation: LondonThe Position:As Assistant Manager you will be responsible in closely supporting your Team Manager in creating and maintaining a high performing team. You will be expected to build and sustain excellent client relationships and help achieve our mission of delivering excellent client service.Job Specification:Operations:Provide leadershipTake responsibility for the quality of the team’s outputEnsure that client service tasks are planned and executed accurately and on timeEnsure that errors are captured and reviewed for improvement opportunityProactively manage the resource plan as neededEnsure that sufficient resource is available to meet service delivery expectations.Work with Team Managers and the Senior Team to achieve all service delivery objectives whether internal or externalWork with the Accounting Team to ensure all client accounting requirements are met satisfactorilyDevelopment of People:Ensure that all staff have individual development plans, hold regular one to one meetingsEnsure that quality of your team deliveries are at the superlative level.To truly foster the spirit of teamwork and client service excellence across the brief.Client Relationship Management:Establish and maintain professional day to day relationships with key clientsMaintain fluent revenue recording, invoicing and collection processesMaintenance of individual client revenue forecasting modelsSeek and secure follow on revenue opportunities in conjunction with the Senior Team.To assist with the onboarding regulatory application process in conjunction with the Onboarding teamTo successfully adopt new funds ensuring flawless set up process.Key Result Areas:Meet the service levels as defined in individual client SLA’s.Meet the financial targets that are set annuallyMeet the billing process targets that are setSecure great interpersonal relationship with clients and staff alike.Skills Required:Have at least 3 years working within a financial institution, preferably within P.E.Qualification - ACCA, ICSA, IFS, ACA, CIMA Or similarAbility to reflect and review your actions and motivate yourself and your teamThink creatively and deliver pragmatic solutionsStrong IT skillsA confident manner and the ability to use appropriate styles of communication with your clientsAn ability to work under pressureGeneral knowledge of banking/administration systemsPossess personal qualities of integrity, good communication and discretionRole Model#LI-Onsite #LI-TM1Disclaimer

: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

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