Description Rocksteady Music School is the UK''s largest rock and pop school. We teach fun and inclusive in-school band lessons to primary age children. Our mission is simple: to amplify children''s self-belief and remove barriers to music education. We''re currently in thousands of schools in the UK, teaching tens of thousands of children every week - and we''re growing fast.Our beautiful converted manor house in rural Liphook is home to our central office teams (this is an office based role). From there, we all play our part in supporting our band leaders to reach as many children as possible with their lessons. We are a community of music lovers using our individual talents to help give children the self-belief to succeed. That''s what gets us out of bed in the morning.We are seeking a passionate Customer Service Adviser to be the friendly voice and helpful hand for both new and existing customers. In this role, you''ll be the first point of contact, ready to listen, support, and provide expert advice with warmth and efficiency.With strong product knowledge and a customer-first mindset, you''ll deliver exceptional service by actively listening, showing empathy, and focusing on practical solutions. Your commitment to service excellence will shine through every interaction and be measured through our Customer Satisfaction (C-Sat) framework. As a Customer Service Adviser you will: Deliver efficient and effective, quality customer service through multiple channels i.e., phone