Are you quality-focused with a passion for driving high standards, solving complex problems, and building exceptional customer relationships? This is a fantastic opportunity to take ownership of a critical function as Customer Quality Administrator, within a busy manufacturing environment.You will be the driving force behind resolving customer concerns, managing returns, and ensuring robust quality processes across the business. You will work closely with cross-functional departments to maintain and continuously improve customer satisfaction and on top of that - its a 4 day working week! What You''ll Be Doing- Building strong, trusted relationships with customers- Leading investigations into quality issues from start to finish- Driving root cause analysis and implementing effective containment and corrective actions- Collaborating with cross-functional teams to prevent reoccurrence- Feeding back findings to operational teams at all levels- Maintaining Control Plans and PFMEAs- Conducting internal audits related to customer concerns- Managing ISIR inspections and coordinating PPAP submissions- Maintaining master inspection documents and ISIR sample records- Analysing quality data and reporting departmental KPIs- Managing external audits, including ISO9001 and customer standards- Providing technical support to customers and internal teams- Updating and managing IMDS for new and existing products- Leading, motivating, and mentoring the Customer Quality TeamWhat We''re Looking Fo