Experience in a customer-facing role (mandatory); Experience with SaaS (Software as a Service) solutions is a plus (not mandatory); Experience with CRM and ERP systems - Salesforce and SAP would be preferred (not mandatory); Strong communication and listening skills; Well-developed time management and prioritization skills; Structured can-do approach to open matters and tasks in a demanding environment; Methodical and conscientious documentation skills; Willingness to develop while identifying opportunities over self-reflection.