IT Support (Digital Support Technician - Level 3 Apprenticeship)Ready to launch your IT career in eCommerce? We''re looking for enthusiastic, logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you''ll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge.The OpportunityRole: First-line customer support via live chat. You''ll own inquiries from start to finish, diagnose problems, escalate complex issues, and proactively enhance our support resources.Location: Leicester (20-min walk from train station) - Office-based, with 1 WFH day after training.Compensation: National Apprenticeship Wage ( 15,704).Hours: Monday - Friday, a variation of standard office hoursLength: 18-month apprenticeship. 80% practical, hands-on learning for rapid skill development.About UsOur client is a leading eCommerce software provider in Leicester, driven by a mission to reimagine online commerce. Innovative apps enhance search, discovery, and customer engagement, making a tangible impact on businesses worldwide. They believe in customer growth, purposeful progress, and endless innovation, fostering a culture of transparency and collaboration.What We''re Looking ForEssential: GCSE Grade C/4+ in Maths and English (or equivalent).Eligibility Note: This Level 3 Apprenticeship is for new learning. If you