We’re recruiting an Internal Sales Assistant (also known as Inside Sales / Sales Support) to support our Fire & Security team. The role is focused on producing remedial quotations from engineer recommendations and supporting our National Account Managers to progress opportunities and deliver excellent customer service.

Main duties

• Prepare accurate remedial quotations for Fire & Security works (e.g., fire alarm, CCTV, access control, intruder, emergency lighting where applicable)
• Support National Account Managers with quote follow-up, customer communication, and admin
• Liaise with engineering/service teams to clarify scope, parts, labour, and compliance requirements
• Manage inbound enquiries and provide timely, professional responses by phone/email
• Maintain CRM records, quote logs, and pipeline updates
• Chase approvals and support order progression / handover to operations

Essential experience

• Proven sales experience in internal sales, inside sales, sales support, account support, or similar
• Confident communicator with strong customer service skills
• High attention to detail (you’ll be producing and checking quotations)
• Comfortable using CRM systems, Outlook, and Excel

Advantageous (nice to have)

• Experience in the Fire & Security industry
• Background in an engineering/technical role or ability to interpret engineer remedial recommendations
• Experience quoting service/remedial works or supporting national/key accounts