Job Title: Security Services and Support ManagerLocation: Ealing, West LondonHourly rate 26.04 PAYE / 34.59 UMB Per HourContract Length: 3-month contract (possibility of extension)Working Pattern: Full Time, Monday - Friday, 35 hoursASAP Start Key Responsibilities:Lead and develop a team of Security Team Leaders, Security Officers, Security Controllers, and Reception Staff.Ensure compliance with training objectives, SIA licensing requirements, and Council policies.Manage resourcing within budget targets, ensuring sufficient site cover at all times.Proactively manage staff sickness and absences, conducting return to work interviews and remedial actions.Ensure staff receive and maintain correct uniform and equipment.Oversee first-line contract management activities, including SLA scoring and QA monitoring.Act as the single point of contact for event security planning and resourcing.Complete and maintain HandS risk assessments and method statements.Build and maintain effective internal networks, responding to security and crime prevention matters.Lead response to security-related or emergency incidents across the corporate estate.Provide on-call cover one week in three, attending site if required.Support the Head of Security and cover duties of the Security Operations Manager during absences. Key Performance Indicators:Time keeping, deportment, and appearance of staffCustomer service and feedbackStaff compliance with security policies and proceduresTimely communication and escal