General Manager / Front of House Manager Premium Flexible WorkspaceLocation: Birmingham City CentreSalary: Competitive + BenefitsContract: Full-Time, PermanentA leading provider of high-end flexible office space is seeking a dynamic and experienced General Manager to lead the operations of a flagship site in central Birmingham.This is a hands-on leadership role ideal for someone with a strong background in hospitality, serviced offices, or property management someone who takes pride in delivering impeccable service and maintaining the highest standards across people, space, and operations.THE ROLE Full operational responsibility for the site, including team leadership, client experience, and day-to-day functionalityBuild and maintain strong relationships with clients, ensuring high levels of retention and satisfactionLead and manage the on-site team, including recruitment, training, absence management, and performance reviewsOversee all facilities and supplier management, ensuring the space is always presented at an exceptional standardAct as a key point of contact for escalated client issues and ensure prompt, professional resolutionsManage the site helpdesk and coordinate responses to all operational requestsEnsure compliance with Health and Safety regulations across the siteSupport sales efforts by conducting viewings and promoting additional servicesPlan and host community events to enhance tenant engagementWorking from the Prestigious Birmingham City Centre Location IDEA