Cloud Accounting Digital Services ManagerSouthwest 32,000 - 35,000 Up to 36.25 hours per week Monday - Friday PermanentIntroductionAcorn by Synergie is recruiting a Cloud Accounting Digital Services Manager (Client-Facing) to join a Top accountancy practice in the South-West. This hybrid role supports the firmwide digital transformation agenda, leading cloud accounting solutions and mentoring the Digital Services team.Key Duties:Lead and deliver cloud accounting migrations to Xero and QuickBooks Online, including ledger transfers, opening balance reconciliations, bank feed setup, app integrations, and go-live support.Run discovery workshops to understand client needs, map current processes, and design future-state workflows.Manage client onboarding journeys, improving turnaround times and creating a strong first impression.Line-manage Digital Services team members, allocating work, coaching best practice, and overseeing quality assurance.Set standards for documentation, workflows, checklists, and handovers to Accounts, Tax, Payroll, and Bookkeeping teams.Champion high standards of data hygiene across Practice Engine and Filestore.Embed compliant onboarding processes, including CDD/AML through Summa Tech, and support annual review cycles.Work closely with Partners and Managers to scope proposals, build business cases, and present solutions to clients and internal stakeholders.Track outcomes, identify risks, and drive continuous improvement across digital services.Requirements: