As a Online Betting Customer Support Executive, you will join a passionate and skilled team committed to delivering an exceptional sports betting experience for internation consumers. In this role, you will draw upon your expertise in sportsbook operations to provide outstanding customer support across multiple channels, including live chat, email, and phone.Client DetailsThis opportunity is with a medium-sized organisation based in Manchester, known for its commitment to delivering betting and media services. DescriptionKey responsibilities will consist of:Respond promptly and professionally to customer queries via email, live chat, and phone.Provide guidance on sportsbook products and services to ensure customer satisfaction.Resolve customer issues effectively, escalating complex cases when necessary.Monitor campaign performance and pacing to ensure expected outcomes are achieved, troubleshooting and optimising as needed to enhance resultsCollaborate with Executives, Senior Executives, and the Global Hub team to generate precise and detailed weekly/monthly campaign performance reports, often using Microsoft Excel, and lead client calls to present findings when requiredProvide performance commentary that offers valuable insights and actionable recommendations for clients, identifying trends and suggesting platform-specific strategies to capitalise on opportunities or mitigate risksDeliver high-quality presentations to clientsLiaise with internal teams to ensure client needs