Job Title: Customer Service Coordinator Location: Telford, TF7 4QL, UK Job Type: Full Time Contract, 6-12 month Work Model: Fully onsite Job Description: Summary: we are looking for more energetic and robust individuals who can manage a wide range of processes, adapt flexibly, and thrive in a high-volume, fast-paced environment Strong computer office skills required for this position Communicate Outsource work priority for customers on a daily/weekly basis with attention to detail for the customer''s requirements and our contractual obligations. Provide Quotation of sub-contract prices to customers via Sales system. Manage daily prioritization of Customer''s orders and communicate status and manage escalations. Answer daily queries of customers, relaying information in documented form. Process Customer''s new requests and ensure work is managed in a timely manner for Outsource by: Triggering release of Service Orders to our suppliers for Outsource work Partner with logistics to physically verify the units are progressing per the process Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment As required handle requests to verify status for receipt or other processing steps for outsourced work Update internal system notes for individual jobs. To follow quality procedures to log certificates onto the internal system for auditing purpose. Support the overall Outsource on-site duties on a day to day basis providing g