Client Success ManagerWe believe great outcomes, begin with great people.Welcome to Thornley Groves, a trusted name in property across Manchester. Now part of Lomond, the UK''s leading property group and recently named one of the Sunday times best places to work, Thornley Groves combines extensive local insight across with the resources of a wider network. Our experienced team is here to guide people through every step of buying, selling, or letting their home.We are looking for a Client Success Manager to join us in our Vimto Gardens, Manchester office. The Client Success Manager will be responsible for developing and implementing strategies to enhance tenant, landlord, and client satisfaction, reducing churn and maximising long term occupancy, income, and portfolio growth. A key focus will be on engaging with landlords who may be considering leaving the agency, ensuring concerns are addressed and relationships strengthened to retain their business.What is in it for you;Health and Wellbeing - Access to our smart spending app with discounts at 900+ retailers, wellbeing resources, free counselling, and a Virtual GP service.Learning and Development - We''ll support your professional growth with funded qualifications and over 90 in house training programmes.Holidays and Enhanced Leave - Up to 28 days'' holiday plus bank holidays, your birthday off, the option to buy extra days, and enhanced family friendly leave (Neonatal, maternity, paternity, adoption and IVF).Lifestyle Perks