We are partnering with a fast-growing SaaS company in the travel technology sector, headquartered in Stockport. With strong momentum across Europe and a growing portfolio of international clients, our client is looking for a highly motivated German-Speaking Customer Success Manager to join their expanding team. This role will focus on supporting and growing existing customer relationships, guiding clients through on-boarding and implementation, and working closely with senior stakeholders. This is a hybrid role with a few days working from the office per month. With the opportunity to access the office more frequently. Key Responsibilities:Managing day-to-day relationships with a portfolio of European clientsSupporting clients through on-boarding, implementation, and ongoing use of the platformIdentifying opportunities to upsell or enhance the use of the product based on client goalsWorking cross-functionally with internal teams to deliver tailored customer solutionsHelping to solve client queries and proactively improve customer satisfaction and retentionAbout You: The ideal candidate will be fluent in German and bring a proactive, tech-savvy mindset to client management. You will have excellent communication skills, a natural ability to build rapport, and a keen interest in helping clients succeed with digital tools. Profile:Fluency in both German and English, written and spoken, is essential for the rolePrevious experience in Customer Success, Account Management, SaaS or T