Customer Service Advisor Location: Lichfield - WS13 8RR Salary: £15.47 per hour 37 hours a week, over 5 days Monday - Friday (once trained you may only be required on site 2-3 days a week) Temporary role until 31st March 2027 (could be extended) PLEASE NOTE, CANDIDATES WITH EXPERIENCE/AN INTEREST/QUALIFICATIONS IN THE ENVIRONMENT WILL BE AT AN ADVANTAGE Role: to carry out a wide range of specified routine and non-routine tasks to support in providing a high quality, efficient service within a Customer Service Hub working in a team who work with permits for work on/near a river environmental permits. So, for example - a developer needing information on a site near a river on flood levels etc would go to this team This includes data entry, responding to emails and other forms of communication. This requires excellent communication skills and a good standard of written and spoken English. Main Duties and Responsibilities: General administration Data entry Responding to emails and other forms of communication Data input and some data analysis System input Contacting key stakeholders Process improvement Support with presentations Skills essential: General administration skills Data input and analysis Excellent communication skills both spoken and written Excellent IT skills Skills Desirable: Project management skills Ability to evaluate feedback and ensure continuous improvement in processes. Education: A good standard of education is required; relevant educational qualifi