Planning and Sales Administration SupervisorLocation: StourbridgeHours: Monday to Friday, 8:00am 4:30pmSalary: £30,000 £35,000 (DOE)Lead, motivate, and improve a busy planning and sales support teamWe re looking for a confident and proactive Planning and Sales Administration Supervisor to lead a small but busy team responsible for order processing, production planning, and customer service.This is a great opportunity for a strong team leader who can spot inefficiencies, drive improvements, and confidently challenge existing processes to make a real impact on business performance.What you ll be doing Supervise and develop the Planning and Sales Administration teams, ensuring accurate order entry and excellent customer service.Translate customer demand into realistic production schedules and coordinate with operations to deliver on time.Identify process gaps or bottlenecks within planning and order management, propose solutions, and work with management to implement improvements.Monitor open orders, lead times, and delivery dates, keeping customers informed throughout.Liaise closely with production, warehouse, and dispatch teams to align priorities and maintain workflow.Conduct regular team meetings and performance reviews to keep communication clear and morale high.Manage workloads, set priorities, and ensure accuracy, responsiveness, and accountability across the team.Review and refine administrative processes to improve efficiency, data accuracy, and reporting.Support the im