Head of Repairs Salary: 81,599 Location: East London Contract: Full-Time Permanent Our Client, a leading housing provider in East London, is seeking a dynamic and experienced Head of Repairs to lead their strategic and operational approach to responsive and void repairs. This is a high-impact leadership role, focused on ensuring residents live in safe, warm, and well-maintained homes , while delivering a fast, efficient, and value-for-money repairs service. Key Responsibilities Strategic Leadership and Service DeliveryLead all aspects of responsive and void repairs in alignment with corporate strategy, resident needs, regulatory requirements, and emerging sector trends.Ensure statutory compliance and best practice across all repair operations.Manage the responsive repairs budget and oversee end-to-end service delivery from diagnostics and specification to completion and payment.Drive a customer-first approach, ensuring all residents receive clear, courteous, and proactive communication.Oversee and improve quality assurance processes for repairs, ensuring consistently high standards.Lead the organisation''s response to disrepair-related legal cases and complaints.Promote resident involvement by creating opportunities for residents to help shape the repairs service.Lead and deliver strategic projects in response to changes in legislation, policy, or organisational direction.Champion a culture of health and safety, proactively assessing and mitigating risks.Procurement and Contr