Reporting line: David Bartoli (Sales Director) Office location: The Ministry, London SE1 Hybrid working: 2-3 days a weekUP3 is a fast-growing ServiceNow boutique working with complex, regulated organisations across public sector, CNI, transport, defence and legal. We re hiring an Account Director to look after a small portfolio of enterprise customers and help those relationships grow.For customers, you ll be their go-to person, building relationships up to C-suite and helping them get more from ServiceNow through adoption, optimisation, automation and AI-led change. For UP3, you ll help us stay sharp on what matters in each account and keep sales and delivery tightly aligned, so we sell the right work and deliver it brilliantly.It s a high-trust role with real autonomy. You ll own the whole process (prospecting, proposals, pricing and negotiation) and set the direction for each account, without the layers of process you d usually see in a big SI or global consultancy.Role and Key Responsibilities• Own the commercial relationship across a small set of key enterprise accounts (2-3) and build a clear plan to grow them over the next few years. • Build strong relationships with senior stakeholders (up to C-suite) so you can spot, shape and close bigger, more complex opportunities. • Lead pricing and contract conversations, partnering closely with delivery leaders so what we sell is realistic and what we deliver is excellent. • Run commercial conversations on scope, pricing and t