Artis HR are supporting a hugely successful, recognised brand as they develop their HR operations/ People Services capability. They are now seeking an HR Shared Service lead to develop and deliver a high-quality, technologically enabled, efficient and compliant HR service.This is a newly created role with real scope to shape how HR services are delivered across the business. You''ll take ownership of day-to-day HR operations, lead a shared services team and ensure managers and employees receive a consistent, responsive and customer-focused experience across the full employee lifecycle.Key responsibilities include:Leading the daily operation of the HR Operations function, including the setup and management of an HR ticketing systemManaging performance against agreed KPIs and SLAs, ensuring accuracy, compliance and service excellenceOverseeing end-to-end recruitment and screening activity, delivering a timely, compliant process and strong candidate experienceLeading, coaching and developing a team of HR Operations Advisors to drive engagement and performanceBuilding strong relationships with managers and stakeholders across the organisationOptimising HR operational processes and making effective use of HR systems (Workday), reporting and automationContributing to the People senior leadership team, providing insight, reporting and recommendationsKey requirements:Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function.Strong knowledge of HR