Role Purpose: To be part of a team that provides quality customer information on all our highway works and seeks to continuallyimprove how this is delivered. Being part of a small team responsible for ensuring high quality information iscommunicated to all our customers both in advance of works, during and after using the most appropriate mediums.There will be the need to work closely with a range of service providers and stakeholders which will involveconsiderable coordination. The works programmes are very extensive (running to several hundred schemes /functions per Annum) and often change at short notice, directly impacting on our customers. The role plays animportant role in ensuring that highway works are effectively communicated to all stakeholders in a timely andprofessional manner across a range of mediums. The post holder will assist with work in a customer focusedtechnical area in order that statutory and policy compliance is maintained.Work Context:The Highways and Transport Service is responsible for ensuring the effective management, maintenance andimprovement of all highway and transport assets, including flood risk management. The service manages significantfinancial, health and safety, and reputations risks and undertakes three significant statutory duties - HighwayAuthority, Transport Authority and Lead Local Flood Authority.The service operates in an environment with significant political engagement, has daily contact with MPs, Cabinetmembers and backbench m