We have a new career opportunity for an Internal Sales Manager to join our External Training team based at our office in Birchwood. This is a permanent, full time position which provides an exciting opportunity to generate sales and maximise revenue and profit against agreed targets, through effective outbound telephone communication and the development of both the existing customer base and new business, across all products. The telesales role must be able to influence our customers with strong sales techniques and can objectively handle challenging calls. Main Duties include: Selling: Contacting potential and existing customers to sell products or services and following our sales strategies. Meeting Sales Goals: Achieving set sales targets and call outputs, often with a focus on repeat business and upselling. Customer Interaction: Engaging with customers to understand their needs, answer questions, address concerns, and persuade them to trade. Building Relationships: Developing and maintaining positive customer relationships through effective communication and follow-up. Record Keeping: Maintaining accurate records of calls, sales, and customer information. Product Knowledge: Possessing a strong understanding of the products or services being sold and being able to effectively communicate their benefits. Market Research: Identifying potential customers and conducting research to understand customer needs and preferences. Qualification, Skills and Experience Require