Job Title: Senior Business Analyst - Dynamics 365 CE (Not-for-Profit) Location: Hybrid - occasional client site visits as required Start Date: Immediate / as agreedAbout the Role: We are seeking a Senior Business Analyst with not-for-profit experience to join a Dynamics 365 CE team in a permanent hybrid role. You will lead CRM projects, mentor analysts, and deliver solutions that enhance customer engagement and operational efficiency. This role offers the opportunity to work closely with stakeholders, drive process optimisation, and ensure high-quality implementations that deliver measurable business value.Key Responsibilities:Lead workshops and capture business requirements from stakeholdersDesign, configure, and deliver Microsoft Dynamics 365 CE solutions aligned with client objectivesMentor and guide Business Analysts, promoting best practices and knowledge sharingDrive process optimisation, system adoption, and continuous improvement initiativesOversee User Acceptance Testing (UAT), training, and change management activitiesCollaborate with technical teams and stakeholders to ensure solutions deliver tangible business impactExperience and Skills Required:Proven experience as a Business Analyst in CRM implementations, preferably with not-for-profit clientsStrong hands-on experience with Microsoft Dynamics 365 CE and the wider Power PlatformExpertise in process mapping, gap analysis, and solution designExperience mentoring or leading Business AnalystsFamiliarity with Agile