Key Responsibilities:Develop and implement IT strategies to support business efficiency, growth, and resilience.Oversee IT infrastructure, enterprise systems, networks, and applications, ensuring high performance and security.Manage daily IT operations including user support, service desk, incidents, change control, and asset management.Ensure IT services meet defined SLAs and deliver high user satisfaction.Establish and maintain governance and compliance controls, including data protection (GDPR, UKDPA), cybersecurity, and business continuity.Identify and implement value-adding technology solutions and cost-saving initiatives.Lead and mentor the internal IT team, fostering a collaborative, high-performing environment.Manage third-party vendors and service providers, ensuring value for money and quality service.Advise senior leadership on IT risks, compliance issues, and innovation opportunities.Lead software development and systems integration strategies.Coordinate closely with group IT functions to ensure system alignment and integration.Set and manage the annual IT budget.Collaborate across departments to understand and deliver on IT needs.Serve as the lead for GDPR compliance activities within the business.Provide direct support to users, ensuring prompt and professional issue resolution.Key Skills and Knowledge:Strong background in IT service management (preferably ITIL-based)Deep understanding of governance, risk, and compliance frameworksDemonstrated success in deliver