Position: 3 Line EngineerLocation: Milton ParkSalary: £38k-44kBenefits25+ Days Holiday and rising (plus bank holidays)Flexible working (WFH incentives)Bupa Cash PlanElectric Vehicle SchemeCycle SchemeDiscounted Gym MembershipPaid Charity DayCar ParkingCome and work for one of the UK''s leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice.Primary Purpose: The Tier 3 team are tasked with handling the senior escalation of cases raised to the Service Delivery department. In addition, a successful applicant for the role of a Tier 3 engineer, in addition to being a highly skilled generalist, will be expected to pursue at least one line of specialisation within our supported baselines (Security, Backup and Disaster Recovery, Networking, Cloud Infrastructure etc.)Key ResponsibilitiesKey Responsibilities: Manage incident and request tickets ensuring established SLA''s are met. Being the first point of contact for escalations from Tier 2 engineers. Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request. Monitor and maintain client''s Infrastructure and systems. Proactively respond to monitoring alerts and notifications. Servicing tasks wit