Devonshire Hayes has partnered with a fantastic organisation to help them secure a Digital Learning Specialist - (Technical Writing / Training) to join their team. You will be tasked with the following, - Write and maintain clear, plain-English documentation for our IT systems and processes. - Publish and manage knowledge articles in our Help portal (both internal and customer-facing). - Create how-to content (guides, FAQs, videos, tips) for tools like Outlook, Word, Excel, PowerPoint, OneDrive, and Teams. - Run training sessions (in-person and online) to help colleagues build confidence with everyday tools. - Develop training materials such as slides, quick reference cards, and e-learning modules. - Experience in technical writing or IT training (ideally both). - Strong knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint, OneDrive, SharePoint). - Familiarity with Windows 10/11 desktops. - Familiarity with Apple iOS devices. This is a hybrid opportunity, you would be expected to work in the office 2 or 3 days per week.