Customer Liaison Team Leader Reporting to: Customer Liaison Manager Salary: £32,782 per annum Site: Wellingborough What we offer Site based role 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme including 24/7 GP service, confidential counselling service, retail and gym discounts and a medical cashback scheme 21 days annual leave, plus statutory bank holidays Additional birthday holiday Holiday purchase scheme Performance based salary progression Reward and Recognition Programme Company events and team activities Free onsite parking Monthly free food days Convenient location close to shops and amenities Purpose The Customer Liaison Team Leader is responsible for supporting the effective day-to-day management of the Customer Liaison team, ensuring that customer complaints are handled fairly, efficiently and in accordance with internal policies, regulatory requirements and client expectations. Working closely with the Customer Liaison Manager, the Team Leader will ensure that complaints are thoroughly investigated, resolved within agreed service standards and that customer outcomes remain central to the organisation''s culture. The role will also play an important part in identifying trends, supporting continuous improvement and ensuring that complaint insight is used to reduce complaint volumes and improve customer outcomes across the wider business. Person Specification Essential Skills and Experience Experie