Business Unit: COO, Digital Experience CentreSalary Range: £23,500 - £25,000 per annumLocation: UK Hybrid - Glasgow or Gosforth (2 days in the office per week) Beat the January blues and join us in the new year, this role will be starting on the 12th January 2026! Our Team Our Credit Cards teamwork in a fast paced, exciting environment where no two days are the same. There''s a buzz in the department and it''s the sound of us delightfully surprising our customers! We provide a fantastic all-round experience for new and existing customers, supporting them with a digital first attitude, and generally impressing our customers with our credit card support and expertise. Making our customers happy involves us building strong relationships, solving problems and generally - just having great conversations through our live chat, telephony and social platforms. What you''ll be doing Speaking with our customer through various platforms such as Live Chat and over the Phone, supporting them with their queries and questions Actioning changes, requests and providing expert support and information around our Credit Card products and accounts Work towards and achieve excellent customer outcomes managing internal admin procedures Have a digital first attitude so our customers can leave a conversation with the capacity to support themselves moving forward Go the extra mile for our Vulnerable Customers, catering support and showcasing an interaction that you wouldn''t get anywhere else We