Flexible Area Supervisor

A dynamic and adaptable professional role supporting Regional and Account Managers in the effective delivery of PFM or PSS services across multiple sites.

Key Responsibilities

Provide hands-on operational support across client sites, ensuring high standards of service delivery and compliance, including:

• Supporting Regional and Account Managers by providing cover for holidays and sickness to ensure seamless contract delivery

• Carrying out regular site inspections to ensure staff have the necessary equipment, uniforms, and consumables

• Identifying and reporting any service delivery issues or areas for improvement

• Assisting in conducting monthly site audits, sharing results with clients, and providing constructive feedback to on-site teams

• Supporting site staff with understanding and adhering to site documentation (Site Bible)

• Highlighting and assisting with updates to key site documentation, including RAMS, SSOW, and COSHH

• Promoting and monitoring Health & Safety compliance, including delivering toolbox talks, supporting training, and conducting new starter inductions

• Reporting all accidents, incidents, and near-misses in line with company procedures

• Supporting coordination of Portable Appliance Testing (PAT) where required

• Monitoring Smart Task usage to ensure accurate timekeeping and supporting staff where needed

• Undertaking any additional reasonable duties as required

Knowledge & Experience

Proven experience in a supervisory role across multiple sites

Strong organisational and time management skills

Confident computer literacy, including Microsoft Office

Full UK driving licence (essential)

Experience using cleaning machinery (e.g. buffers, scrubber dryers, i-mops) is beneficial

Qualifications & Skills

Essential:

• Good understanding of Health & Safety practices

• Strong IT skills

Desirable:

• Relevant NVQ in Facilities Management

• IOSH (or equivalent Health & Safety qualification)

Experience

• Background in soft services, ideally cleaning (including specialist cleaning)

• Experience within Facilities Management preferred

Interpersonal & Communication Skills

Professional, tactful, and diplomatic approach when engaging with clients, colleagues, and visitors

Ability to build positive working relationships at all levels

Confident in both written and verbal communication

Occasional liaison with contractors and external parties

Responsibilities

People Management:

• Supporting and supervising less experienced team members

• Monitoring quality of work and addressing performance issues where necessary

Resources & Assets:

• Responsible for the safe use and care of tools and equipment (client or company-owned)

• Maintaining strict confidentiality in all work-related matters

Working Environment & Demands

• Requires a high level of awareness and concentration, particularly when operating machinery and adhering to Health & Safety standards

• Flexibility in working hours is essential to meet the demands of the role

This position offers variety, responsibility, and the opportunity to play a key role in maintaining service excellence across multiple client sites. Including Historic England, Dematic, XCT, and many other sites set in some beautiful scenery