Inbound Sales & Customer Service Agent - Danish Speaking

Location: Hybrid (Head Office in Canary Wharf, London)
Salary: -27,768 + benefits
Commission: Uncapped commission structure with monthly payouts (OTE -500 per annum)
Hours: Full-time, 37.5 hours per week

TeamJobs are advertising for a Danish-speaking Inbound Sales & Customer Service Agent to join a busy and growing team within the travel sector. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service while also having a natural flair for sales.

This role offers a hybrid working model, with a modern head office based in Canary Wharf.

The Role:
You will be handling inbound calls from customers, supporting with both sales enquiries and service requests. You will take the time to understand customer needs, recommend suitable holiday options and maximise every opportunity to enhance the customer experience.

Key Responsibilities:

• Handling inbound calls for both sales and customer service enquiries
• Managing service requests through internal systems
• Identifying customer needs and generating sales opportunities
• Amending, cancelling or confirming existing bookings
• Upselling additional products, services and extended stays

About You:

• Fluent in Danish and English
• Strong communication and interpersonal skills
• A natural ability to influence and drive sales
• Previous experience in a customer service or sales environment
• Able to work in a fast-paced environment with strong attention to detail
• Resilient, professional and motivated to achieve targets
• Confident multitasker with a positive, proactive attitude

Training & Development:

• Full product and system training provided
• Sales and customer service training
• Clear progression opportunities into roles such as Social Media, Guest Relations, Outbound, Training, Quality or Team Management

Working Hours:
Shifts will fall between:

• Monday to Friday: 8am - 8pm
• Saturday: 8am - 4pm
• Sunday: 9am - 4pm
  You will be required to work one weekend day every other week, with a weekday off in lieu.

Benefits:

• 20 days holiday plus bank holidays, increasing with service
• BUPA Life Insurance
• Perkbox and corporate discounts
• Eye care vouchers
• Onsite training and modern facilities
• Smart casual dress code
• Regular incentives, rewards and recognition
• Recommend a friend scheme
• Opportunities for apprenticeships and NVQ qualifications
• Charity and fundraising events

Due to the nature of the role, successful candidates will be required to provide references covering the last 3 years and may be subject to background checks.

COMLP