Role: 2nd Line IT EngineerLocation: London + hybrid/on-site workingSalary: Up to £36,000 + bonus + benefitsBenefits: Private healthcare, share plan, enhanced annual leave, pension, life assurance, gym discounts, cycle to work schemeOur client, a leading organisation within the connectivity and managed services sector, is hiring a 2nd Line IT Engineer to support and resolve complex technical issues across a growing customer base. This role offers the opportunity to work within a fast-paced MSP environment, supporting modern cloud technologies and contributing to continuous service improvement.What you''ll doAct as an escalation point for 1st Line Engineers, resolving 2nd Line incidents and service requests within agreed SLAsProvide support across Microsoft 365, Azure, and Intune environmentsManage and remediate issues using RMM toolsDiagnose and resolve networking issues including VPNs, firewalls, DNS, DHCP, LAN and WANSupport multiple client environments within an MSP settingMaintain accurate and structured technical documentationAssist with onboarding new clients and deploying IT solutionsCollaborate with 3rd Line Engineers on more complex technical challengesCommunicate clearly with customers and internal stakeholdersContribute to problem management and continual service improvement initiativesYou''ll work closely with service desk teams, senior engineers, and client stakeholders to deliver high-quality technical support and maintain excellent customer satisfaction levels.W