Job Purpose:Act as the first point of contact for customers.Promote quality service and support business growth at the branch or service location.Key Responsibilities:Greet and assist customers in person or by phone.Build and maintain positive customer relationships.Assess customer needs and gather relevant information.Create basic work orders using internal systems.Provide service status updates when requested.Document service activities accurately.Support warranty claim processes and technical escalations.Core Competencies:Communication: Deliver clear, tailored messages to different audiences.Conflict Management: Handle disputes calmly and effectively.Customer Focus: Prioritize customer satisfaction and build strong relationships.Work Direction: Delegate tasks and remove obstacles to ensure smooth operations.Financial Awareness: Use financial insights to support better decision-making.Trustworthiness: Demonstrate honesty, integrity, and reliability.Technical Skills:Diagnostics: Translate customer complaints into troubleshooting plans using tools and workflows.Warranty Handling: Verify root causes, determine coverage eligibility, and file claims accurately.Technical Escalation: Elevate unresolved issues while maintaining timely communication.Service Documentation: Record customer and equipment data using required tools.Electronic Tools: Use diagnostic software and hardware to identify and resolve issues.Qualifications:High school diploma or equivalent.Relevant experience may