Overview

GBR Customer Experience Advisor | Retail and Business Banking | S1 | Croydon Gs role at Santander UK. We are recruiting Customer Service colleagues with a starting salary of £28,341 per annum (base £26,161, plus £500 flexible benefit and up to £1,680 discretionary performance related).As part of the Santander team, you’ll be the friendly face and voice for customers, acting as a listener and problem solver. You may assist with simple cash transactions, technology in the banking hall, phone servicing, and fraud protection—handling a variety of challenges in a dynamic branch environment.Responsibilities

Act as the first point of contact for customers in branch or over the phoneAssist with day-to-day transactions, queries and servicingAnswer customer calls into our contact centreBuild relationships and find solutions for customersDevelop knowledge of services and products to help customersIdentify new ways to improve the customer experienceWhat you’ll bring (Qualifications)

Proven ability to deliver outstanding customer service from face-to-face or telephony experienceAbility to communicate effectively with customers to understand their needsDesirable / Nice to have

A real desire to go above and beyond for customersEffective teamwork with a flexible, can-do approachOpenness to a broad range of activities outside standard expectationsAbility to grow, adapt and change with business needs and prioritiesRight to work in the UKWhat else you need to know

Full-time permanent branch-based role, 35 hours per week across Monday to Saturday from 8:00am to 6:00pmBased in the Croydon branchInclusion and rewards

At Santander we’re committed to a diverse and inclusive workplace. We operate to our values of Simple, Personal, and Fair. In addition to salary, we offer a range of benefits you can tailor to your needs, including:Starting salary of £26,161 plus £500 annual cash allowance for benefits25 days’ holiday plus bank holidays (26 days after 5 years service) with the option to purchase up to 5 additional daysDiscretionary performance-related annual bonusVoluntary healthcare benefits (medical, dental, health assessments)Free access to digital health services and wellbeing resources8% pension contribution (with potential to increase to 12.5% with employee contributions)Life and income protection insurance, optional additional coverCharitable giving and community partnershipsShare plans and employee discounts platform accessStaff versions of Santander products with associated benefitsOther information

Right to work in the UK is required. If a visa/permit is needed, Santander will not consider applicants who do not have the right to work. Relocation or visa sponsorship details are outlined in the application materials. If you require any recruitment process assistance, contact resourcing@santander.co.uk.What to do next

If this role sounds like you, please apply. We can provide accessible application options and support as needed.Job metadata

Seniority level: Entry levelEmployment type: Full-timeJob function: Sales, Public Relations, and Customer Service

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