Our Client, Macadam UK Limited are currently looking for a Claims Advisor on a temp to perm basis to work full time remotely
£12.71 per hour
37.5 hours per week

  
Main Purpose of Role

• To operate as a claims advisor within the claims department
• To support other members of the claims department in their day to day responsibilities
• Completing tasks set by the Office Manager
• Responding to enquiries from customers, clients, claimants and liable parties
• Reaching and exceeding customer service expectations

•  To process automotive claims in accordance with customer requirements and procedures
• To ensure high standards are maintained and errors kept to a minimum
• To check individual claims paperwork and online claims data, verifying accuracy
• Ensure all processing activities are carried out accurately and within customer timescales
• To produce data reports and bordereaux sheets in line with customer timescales
• Adopt safe behaviour; by exercising due regard for the health and safety of yourself, colleagues and clients, in line with the Company’s policies and procedures.
• Adopt company policies; by meeting the expectations set out in the Company’s policies and procedures

• To be aware of day to day claims workflow and monitor progress with pro-active intervention
• To use time efficiently in order to assist in overall office tasks
• To work effectively with customers and consistently exceed their expectations
• Where possible; make recommendations to improve services and the claims process
• To gain organisational awareness, learning about SGS and the services it provides
• To adhere to procedures and policies