Role responsibilities:Provide first and second level technical support on incidents and problemsMonitor overall system performance and ensure smooth system functionalityCreate, maintain, and utilise documentationAssist building compliance with processes and policiesWhat you will bring to the teamExcellent organisation and time management skillsWorking to ITIL best practicesDesire to improve processes, looking for the root cause of a problemWillingness to both share your knowledge and learn from othersA proactive approach towards looking for risks and problemReasonable Adjustments:Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.