Jackson Hogg have partnered with an industry leading food manufacturing business in the Newcastle area on a Quality Manager position. The Quality Manager will be responsible for the following: Completion of cleaning validations and scheduled ATP and micro swabbing, and line release, inspection audits, product analysis and positive release Where non-compliance of materials is identified, to work collaboratively with the factory teams, ensure internal communication and control of the non-conforming item/s implementing on hold as required and follow through to resolution To own and be responsible for the ongoing maintenance of all aspects of the Quality Management System (QMS) and HACCP food safety plan to maintain the food safety compliance of the site Own the internal audit programme, update audit templates as required in line with retailer COPs and BRCGS food safety and other audit bodies as amended. Complete the annual audit schedule assign internal annual audits, monitor compliance and report as a KPI Responsible for the management of customer complaints including internal investigation management, customer correspondence, trending and proactive customer complaint reduction projects. Implementation of inspection and verification audits, scheduled based on risk assessment, to include weight, hygiene, traceability, foreign body, hygiene etc in line with the internal QMS and customer expectations Completing micro swabbing, and line release, inspection audits, product analys