Sales and Reservation Agent (CRO) Imperial Hotels London based at ILH Central Office (HUB) 40 hours a week (5 Days out of 7 Days weekly rota) £27,424.00 + Benefits Are you passionate about delivering exceptional customer experiences from behind the scenes? Do you excel at building strong relationships through clear and professional communication? Are you ready to help ensure smooth and efficient operations in the hospitality industry from the comfort of an office setting? If so, we d love to hear from you! We are looking for a highly motivated and detail-oriented Sales and Reservations Agent to join our Reservations Team. In this role, you will be responsible for overseeing all aspects of cluster reservations, from converting accommodation inquiries into confirmed bookings to accurately recording and managing reservations, cancellations, and amendments within the OPERA PMS. Through prompt and professional communication, you will play a key role in delivering a seamless and authentic London experience for our guests. Why Join Us? At the Imperial London Family of Hotels, our guests come first. As a Sales and Reservations Agent, you will be a key member of our Central Reservations Team, which plays a crucial role in managing the booking process, optimizing occupancy, and ensuring exceptional guest satisfaction. Serving as the primary point of contact before arrival, you will contribute to a seamless guest experience through prompt, professional, and engaging email communicati