Overview

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.Responsibilities

Meet personal performance targets and Key Performance IndicatorsManage a caseload of customers using a variety of coaching strategies, ensuring they are prepared for interviews and job searchingUndertake in-depth assessments using a suite of tools to fully understand a customer’s circumstances, preferences and holistic barriers to progressionCo-produce personalised tailored SMART action plans with sequenced interventions and development opportunitiesUse an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training)Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessmentsCo-produce effective in-work support plans with participants and employersProactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer serviceFully comply with company policies including those for personal data security, safeguarding and health and safetyWork from local hubs and community outreach locations (sometimes alongside other services e.g. housing, health and primary care centres) to increase service accessibilityCustomer focussed with a strong commitment to customer careA strong team player with a positive and flexible approach to work and colleaguesQualifications

Previous experience of working in a fast paced, target driven environmentPrevious experience of delivering services to meet contractual and quality standardsFully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, e.g. Microsoft Teams/Zoom/GoogleStrong communicator – demonstrating an ability to listen, question and build relationshipsDemonstrable creative problem solving skills and a positive approach to challenging and overcoming any barriersDemonstrable ability to plan and organise workload to meet required targets and deadlinesPrior experience of working in a similar role in the Welfare to Work sector is desirableKnowledge of the employability industry is desirablePrevious experience of working in a Recruitment Background is desirableEEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.Salary

Minimum Salary: £26,700.00Maximum Salary: £31,700.00Seniority level

Entry levelEmployment type

Full-timeJob function

OtherIndustries

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