Are you passionate about solving technical challenges and delivering outstanding customer service? A growing tech-focused organisation is seeking a skilled Service Desk Analyst to join their dynamic support team.Key Responsibilities:Act as the first point of contact for IT-related issues and service requests.Resolve a wide range of technical problems across hardware, software, and network systems.Deliver remote support and troubleshooting with a focus on first-contact resolution.Maintain accurate documentation and ticketing records.Collaborate with internal teams and third-party providers to ensure seamless service delivery.Mentor junior team members and contribute to process improvements.What We''re Looking For:Strong communication skills and a customer-first mindset.Solid understanding of Microsoft 365, operating systems, and common business applications.Experience with remote support tools and ticketing systems.Ability to diagnose and resolve technical issues efficiently.A proactive approach to learning and adapting in a fast-paced environment.Why Apply?Be part of a supportive and forward-thinking team.Opportunity to grow your skills and take ownership of specialist areas.Make a real impact by helping users and improving service delivery.