We are looking for a

Dedicated Cover Receptionist

to join our Rapport Network Team. The successful applicant will mainly be based at one of our client''s sites

near Bank station . However, as a Network Team Ambassador, you may be asked to work on rotation at different Rapport sites at any point (e.g., London''s West-End, City of London, Canary Wharf, Greater London area, and within the M25).

Type of Contract:

Full-time, Permanent

Hours:

40 per week (Monday-Friday, shift rota between 7 AM and 9 PM, as per business needs)

What will you get?Financial Freedom:

Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!Secure Your Future:

Benefit from a contributory pension scheme for a stable financial tomorrow.Health Matters:

Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.Thrive Personally and Professionally:

Unlock endless learning and development opportunities to elevate your career!Celebrate Excellence:

Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.Give Back to Community:

Take one paid day off annually to support a cause you''re passionate about!

Responsibilities will include:At this particular client site, you will be required to work as a receptionist, lobby host, podium host and support with switchboard and helpdesk dutiesProactively dealing with guest requests in an efficient, friendly, and timely manner, ensuring all business requirements are dealt with promptly and professionallyHandling all external and internal calls in a professional mannerCommunicating effectively with other departments and service providers, creating a ''one team'' approach to delighting our guestsAdopting a flexible and adaptable approach when dealing with ad-hoc duties as required, and or potential shift/location changes

The successful candidate will:Share our Rapport values:

Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger TogetherIdeally, have front-of-house reception experience in a luxury hotel, premium airline, retail, or a corporate environmentBe able to travel across London within the M25 (mostly Central London and Canary Wharf)Have the passion and drive to deliver the very highest levels of customer serviceHave an outgoing personality, understanding the professional etiquette, and be able to easily build rapport with key stakeholders (internal, external and VIPs)Have great interpersonal skills, an outgoing and vibrant personalityDemonstrate ability to adapt and flex your working style and behaviour to adapt to the environment of the site you are working atDemonstrate an excellent command of the English language, both in verbal and written communicationBe creative, proactive, organised, detail-oriented, process-driven, quick learner and resourceful with a can-do attitudeHave the ability to work well under pressure and act both proactively and intuitively

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UKandI, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.TPBN1_UKCT