Service Manager
-59,000 - -63,000 DOE
Monday - Friday
Company Car available

We are currently recruiting for an experienced and motivated Service Manager to lead the daily operations of the depot.

This is an excellent opportunity for a strong leader with a plant engineering background who is passionate about customer service, operational efficiency, and team development.

Key Responsibilities for the Service Manager:

• Oversee the day-to-day running of the depot, ensuring Health & Safety standards are maintained at all times.
• Provide technical support and guidance to field service engineers and customers.
• Ensure all aftersales administration, including warranty claims and parts returns, is completed accurately and efficiently.
• Drive revenue growth across parts sales, servicing, and repair contracts.
• Support Service Controllers to ensure repair work is accurately estimated and converted into commercial opportunities.
• Lead and develop the depot team through appraisals, reviews, and regular communication.
• Organise toolbox talks and ensure engineers remain up to date with technical training.
• Build and maintain strong customer relationships while resolving escalated service issues professionally.

• A strong plant engineering background.
• Previous leadership or supervisory experience within a similar environment.
• Excellent customer service and communication skills.
• The ability to work effectively under pressure and use initiative.
• A professional and flexible approach to work.
• Strong organisational and team management skills.

• Plant Engineering NVQ Level 3 or equivalent (preferred).
• Willingness to travel across the UK & Ireland and overseas when required.
• Commitment to ongoing technical development and training.