Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world''s most influential creative, technology and business festivals together. We’re combining prestigious brands like Cannes Lions, Black Hat, Money20/20 and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa''s international reach, we''re shaping the next generation of business festivals.We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor''s Best Places to Work 2025 UK list.Job Description

This role is based 3 days a week in our High Holborn office.You will be responsible for managing credit control functions, ensuring compliance with company policies, and liaising with internal teams to complete customer vendor forms. This role demands excellent organisational skills, attention to detail, and the ability to prioritise tasks based on business needs and targets.Key ResponsibilitiesMonitor and manage outstanding customer accounts to ensure timely payment of invoicesManage a portfolio of accounts for the relevant business pillarWork to monthly targets based on cash collection and aging of invoicesConduct regular follow-ups on accounts via phone and email from the date of invoiceLiaise with internal teams to complete necessary customer vendor forms accurately and promptlyEnsure all forms and related documentation comply with company policies and regulatory requirementsMaintain and update customer records, ensuring all information is accurate and compliant with company standardsEnsure all credit control activities adhere to compliance regulations and internal policiesConduct compliance checks for FX and bank charge write-offs, preparing and sending reports for approvalMonitor and resolve shortfalls throughout the monthMonitor and resolve unallocated cash throughout the monthReview pending refunds to ensure week-on-week progressHandle first-stage troubleshooting for card payments and send manual payment links where needed (restricted access for senior staff only)Action chargebacks as requiredParticipate in testing and meetings for new product launchesConduct regular debt reviews with internal stakeholders with prepared agenda and action pointsDrive continuous improvement initiatives within the credit control functionManage workload according to business requirements (e.g., launch dates, price breaks, event dates)Maintain a caring, efficient, knowledgeable, and effective interface with customers and colleaguesResolve customer queries while maintaining and enhancing customer relationshipsTrain new team members on credit control processes and proceduresUpdate process documentation as neededCollate event feedback and drive action points with relevant teamsWorking ArrangementsHybrid working arrangement with 3 days per week office attendance requiredAttendance at in-person events required (holidays may be restricted around these dates)Prioritize workload based on business needs and targets, ensuring critical tasks are completed efficientlyManage multiple tasks and projects simultaneously while meeting deadlinesWork closely with various internal teams, including sales, brand finance, GBS, and customer service, to resolve issues related to credit control and customer accountsQualifications

Proven experience in credit control, accounts receivable, or a similar finance role.Strong understanding of compliance and regulatory requirements related to credit control.Excellent organisational skills and attention to detail.Strong communication skills, both written and verbal.Proficiency in using financial systems and software.Proficiency in Microsoft Excel, including the ability to analyse data, create reports, and use advanced functions (e.g., pivot tables, VLOOKUP).Ability to work independently and collaboratively within a teamAdditional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say atLifeAt.Informa.comOur benefits include:Freedom and flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotelyGreat community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networksBroader impact: take up to four days per year to volunteer, with charity match funding available tooCareer opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job movesTime out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a yearA flexible range of personal benefits to choose from, plus company funded private medical coverA ShareMatch scheme that allows you to become an Informa shareholder with free matching sharesStrong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and moreRecognition for great work, with global awards and kudos programmesAs an international company, the chance to collaborate with teams around the worldWe’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.At Informa, you''ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.See how Informa handles your personal data when you apply for a jobhere .

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