Location: Hanslope Park (onsite)Clearance: DV (Developed Vetting) requiredShift Pattern: 24x7 shift rota (detailed below)OverviewWe are recruiting for a Duty Manager to operate within a live, high-pressure operational control environment.This is a blended role combining operational leadership with technical awareness. The successful candidate will act as a central point of control, maintaining operational oversight across multiple domains while coordinating incident response and enabling effective decision-making.In simple terms, this role suits someone who can act as an operational commander with enough technical awareness to ask the right questions and control the room.Key Responsibilities* Maintain a single operational picture across cyber, network, service, and physical domains* Monitor live environments and assess alerts and incidents in Real Time* Perform initial triage and validation of alerts to reduce noise and structure incidents* Control escalation pathways and prioritisation of incidents* Coordinate across SOC, NOC, infrastructure, and security teams* Support or initiate major incident management activities* Maintain logs, dashboards, and accurate operational records* Deliver clear handovers and continuous situational awareness across shiftsCapability ProfileThis role is intentionally balanced:* 60% Operational Leadership/Coordination* 40% Technical Awareness/Triage CapabilityThe focus is not on deep technical expertise, but on the ability to understand, assess, a