Are you an IT Support Analyst, Service Desk Analyst, First Line Support Engineer, Wundows10, Windows 11 located in the Salisbury area, and looking for your next opportunity?We are recruiting for our services client based near Salisbury who require an IT Support Analyst to join their Service Desk team, providing effective technical support to users across multiple sites. You''ll handle calls and requests, resolve incidents, and ensure IT services run smoothly.You will be working in an SC Security Cleared environment. You will either currently hold SC/DV Clearance, or be eligible to undertake.* The client will sponsor SC clearance if not already held*Paying 30-35K plus excellent benefitsThe site is commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough and although full time on site for the first few months, will become hybrid workingYou will be customer focused, a technically skilled IT Support Analyst who thrives in a fast-paced environment, enjoys solving problems, and wants to make a real impact. This could be the role for you.As an IT Support Analyst, You''ll provide first-line technical support to users across the business, primarily over the phone, but occasionally in person. You''ll troubleshoot issues, manage service requests, and ensure users receive timely, effective solutionKey ResponsibilitiesProvide 1st line IT support via phone and online.Log and manage tickets in Halo Service Management tool.Troubleshoot and r