WSR are recruiting for a Customer Service Advisor for our client based in Wokingham

Wokingham (Office-based with some homeworking flexibility)

£26,000 – £28,000 + Bonus + Benefits

Full-time | 38.25 hours/week

Are you passionate about delivering outstanding customer experiences?
Do you thrive in a fast-paced, entrepreneurial environment where your voice matters? A leading manufacturer of innovative workplace visual management solutions is seeking a dynamic Customer Service Advisor to join their close-knit team in Wokingham.

About the Company:

This company creates practical, smart solutions that help workplaces become safer, more productive, and better organized. Their products support lean manufacturing, 5S principles, and beyond. Backed by expert industry knowledge and a growing group of companies, they’re proud of their people-first culture and ongoing success.

The Role:

As a Customer Service Advisor, you’ll be the friendly, professional voice customers can rely on. You’ll process and dispatch orders efficiently, answer enquiries with confidence, and liaise with internal teams and suppliers to ensure seamless service delivery. You’ll work closely with sales and operations teams to deliver timely, accurate support that contributes to both customer satisfaction and company growth.

Key Responsibilities:

- Accurately process and manage customer orders and quote requests
- Proactively contact customers to resolve queries and clarify details
- Maintain up-to-date, accurate customer records using CRM/ERP systems
- Coordinate with suppliers for pricing and availability of special items
- Generate purchase orders for non-stock items and manage timely deliveries
- Prepare export documentation in line with international requirements
- Collaborate with sales colleagues to ensure smooth communication and customer handling
- Handle customer complaints and feedback with professionalism and care
- Contribute to ongoing service and process improvements

Qualifications, Skills and Attributes:

Essential:
- Proven customer service experience, ideally in a B2B environment
- Experience with CRM and ERP systems
- Excellent communication skills (written and verbal)
- Good numerical ability and IT proficiency (Excel/Word)
- Organised, proactive and confident in prioritising workload
- A team player with a ‘can-do’ attitude

Desirable:
- Knowledge of the industrial/workplace product sector
- Familiarity with export processes or reseller/dealer channels

Why Apply?

- Competitive salary of £26,000–£28,000
- Discretionary bonus based on company performance
- 25 days holiday + bank holidays (increasing with service)
- Flexible homeworking options
- Employee Assistance Programme
- Health Shield Cash Plan & perks platform
- Life Assurance (after qualifying period)
- Supportive, people-focused culture with growth opportunities

Ready to Make a Difference?

If you’re a motivated, customer-focused professional looking to take the next step in your career with a growing, innovative company, please click ‘APPLY NOW’, or call the WSR Team on (phone number removed) for more info. We appreciate the time and effort invested in your application.

While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time.

We will however keep your CV on file and review your suitability against any other vacancies we may have available.