Service Management Lead+8 months ++Hybrid in Corsham+SC cleared role +Inside IR35+ 575 - 625 a day Skills:+SC clearance +ITSM+MOD We are seeking an experienced Service Management Lead (ITSM) to support a high-profile Ministry of Defence programme, delivering a new style of IT service model within a secure and complex environment.This is a key leadership role responsible for driving end-to-end IT service management, ensuring alignment with MoD standards, and embedding best practice across a multi-supplier ecosystem.Key ResponsibilitiesLead the design, implementation, and optimisation of ITSM processes (Incident, Problem, Change, Request, Service Level Management)Act as the primary interface between technical teams, suppliers, and MoD stakeholdersEnsure service delivery aligns with MoD policies, security standards, and operational objectivesDrive service performance, governance, and reporting (SLAs, OLAs, KPIs)Own Major Incident Management, ensuring effective resolution and stakeholder communicationOversee change control and service transition processesManage multi-vendor / SIAM environments, ensuring seamless service integrationChampion ITIL best practice and continuous service improvement (CSI)Maintain documentation and support audit and compliance requirements within a secure environmentRequired Skills and ExperienceActive SC Clearance (essential)Proven experience working on Ministry of Defence (MoD) programmes (essential)Strong background in IT Service Management leadersh