Customer Service Supervisor (Progression to Manager) Location; Tewkesbury Competitive Salary + BenefitsAre you a natural leader with a passion for delivering outstanding customer service? We are recruiting for a Customer Service Supervisor to join a growing and highly respected business supplying products to global retail markets. This is a unique opportunity to step into a leadership role with a clear progression path into management. If you are driven, people-focused and ready to develop your career, this role offers genuine long-term growth.The Role You will lead and support a team of Sales Data Administrators, ensuring high service standards, efficient operations and continuous improvement across the function. Key ResponsibilitiesTeam Leadership and Development . Support, coach and develop a team of administrators . Conduct 1:1s, training and performance reviews . Motivate the team to achieve KPIs and service targets Operational Management . Oversee daily workflows and team productivity . Analyse performance data and identify improvements . Drive efficiency and service enhancementsCustomer Experience . Handle escalated queries and complex issues . Maintain a high level of professionalism and service quality . Support initiatives to improve customer satisfactionTraining and Compliance . Onboard new team members . Ensure processes and standards are followed . Carry out quality checks and provide feedbackWhat We''re Looking For . Strong communication and interpersonal skills