Overview

Flight Co-ordinator London HeathrowWhat the role isTo support and check flights being built with final sign off and checks being completed prior to flight departure. You will travel on a daily basis supporting and assisting the team’s operation from unit to airside at Gatwick. You are responsible for the timely delivery of our catering services for our customers in accordance with customer specifications and contractual agreements. You may be required to assist with the loading of the aircraft, liaising with cabin crew and completing paperwork to specific standards.What you’ll be doingComplete full check of flights prior to departure from Gatwick to ensure all items are produced, packed, assembled and dispatched in line with customer requirements.Act as dnata Catering representative in dealings with cabin crew on board the aircraft, ensuring that the necessary sign off procedures are complied withResolve any catering problems raised by the cabin crewEnsure accuracy of the necessary paperwork required by the airlineMaintain a thorough and up-to-date knowledge of specific airline requirements e.g. re-usage of foodUndertake temperature checks as per airline requirementsUndertake galley packing with drivers and ensure items are correctly stowed in line with customer requirementsUndertake any ad hoc duties that may be airline specific or a requirement of the Airline Account Manager, ensuring effective account managementEnsure compliance with company security, food hygiene and health and safety policies and procedures inclusive of those laid out by the airport operatorPro-actively communicate with internal and external customers, line managers and colleagues regarding operational issuesSafeguard, maintain and foster good relationships with our customersMaintain a clean, smart appearance with your company uniform worn at all timeWhat you’ll have will includeExperience in the airline catering industryPossess a full UK driving licenseExcellent customer service skillsPossess excellent communication and interpersonal skills, both verbally and written, with experience of professionally liaising with colleagues, managers and external customersAbility to solve problems quickly using own initiative and work within strict deadlinesAbility to work under pressureTo be self disciplined, reliable and accurate with a keen eye for detailAble to work alone and in a teamFlexibility in working hoursSeniority level

Entry levelEmployment type

Full-timeJob function

Management and ManufacturingIndustries

Airlines and Aviation

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