Company ProfileWorking for a leading distributor of sign-making materials and equipment across the UK, you will be responsible for both reactive sales support-responding promptly to inbound enquiries-and proactive outreach to drive new opportunities and maximise sales from existing accounts. You will be expected to build strong relationships, understand customer needs, and consistently deliver an exceptional serviceThis is a full-time office-based position, and the hours of work are 08:00 to 17:00 Monday to Friday.Key duties and responsibilities for Customer Service ExecutiveAct as the first point of contact for customer enquiries via phone, email, and online channelsProactively contact existing and lapsed customers to promote products, offers, and new linesIdentify upselling and cross-selling opportunities across the product rangeMaintain accurate customer records and sales activity in CRMLiaise with warehouse, logistics, and purchasing teams to ensure smooth order processingWork closely with field sales reps to support account strategies and handoversMeet or exceed sales and performance targets, including KPIs and revenue goalsRequired qualifications, knowledge, experience and skills of Customer Service ExecutiveProven sales and business development experience or a very strong customer service background with the desire and resilience to move into salesStrong communication skills, both written and verbalA confident and persuasive approach to sellingProactive attitude with t