Are you organised, people-focused, and eager to make a difference in patient care? We''re looking for a proactive Outpatient Bookings Administrator to join our team and help us deliver a seamless experience for patients and healthcare staff. Location - Royal Victoria Hospital, Belfast Salary - 12:75 per hour What''s involved? You''ll play a key part in our busy Outpatients team, handling patient and GP queries, managing appointments, and keeping our clinics running smoothly using the ENCOMPASS system. Your main duties will include:Handling incoming referral letters, registering and processing them accurately.Booking outpatient appointments and monitoring waiting lists to ensure patients are seen according to clinical priority.Generating reports and analysing data to maximise clinic capacity.Liaising closely with clinical and admin colleagues to resolve queries, track missing information or escalate issues quickly.Ensuring clear, courteous communication with patients, families, GPs, and colleagues-whether by phone, letter, or in person.Supporting patients with additional needs, including arranging interpreters and accessible communications.Proactively spotting problems-like incorrect bookings or missing patient details-and quickly sorting them out.Helping with admin tasks like scanning documents or notifying patients about appointment changes.What you''ll need:Good attention to detail and the ability to work well with IT systems.Strong communication and problem-solving skil