Telephony / IT Account Manager Our client is a Business Communications and Fleet Vehicle Solutions specialist providing a range of products and services designed to save their customers time and money. Established in 2005, they have built up a nationwide customer base and are looking for a Telephony / IT Account Manager to join their team and help grow the business. The Role As a Telephony / IT Account Manager, you will be responsible for providing first line customer support and maintaining a pro-active contact relationship with an established customer base, to develop further sales opportunities and account development. As an Account Manager, responsibilities will include: Take ownership of 200 existing business accounts, focusing on retention, growth, and satisfaction. Drive account development by identifying opportunities to sell additional products (e.g. mobile, IT, fleet). Engage clients on Cyber Essentials readiness and promote secure telephony solutions. Collaborate with technical teams to deliver seamless solutions across VoIP, SIP, hosted systems, and connectivity. Maintain accurate CRM records and follow up on leads from campaigns and outreach lists. Requirements Essential: Previous experience working in a B2B outbound role, ideally in Telecoms or IT. Confidence in discussing technical products with non-technical clients. A proactive mindset with a focus on growth and client success. Passionate with excellent rapport skills. Good organisational and planning skil